About Us

We have established a comprehensive online guidance system. Before the equipment is delivered, we can provide pre-operation training via video conference to help your team get familiar with it in advance. During the equipment installation and commissioning stage, our engineers will guide you step by step through real-time video connection to complete the unpacking, positioning, wiring and initial parameter setting, ensuring the safe positioning of the equipment. After the official operation, we will provide 7x24-hour online technical support. Any operational questions or software malfunctions can be quickly responded to through dedicated communication channels (such as wechat, WhatsApp, TeamViewer), and problems can be remotely diagnosed and solved

We promise that every fiber optic cutter you receive is a complete and immediately ready for production solution. Our delivery standards for accessories are extremely strict. In addition to the main unit, a full set of essential accessories certified by the original factory will be provided. We offer a clear packing list, allowing you to inspect the goods upon opening the box, ensuring worry-free customs clearance and guaranteeing the continuity of your production and the high quality of your products from day one.

Our service is not limited to selling machines; it is more about empowering you to master core technologies. Our technical guidance covers in-depth operation training, process optimization and advanced application support. We will provide you with detailed operation manuals in both Chinese and English, a teaching video library, and a dedicated cutting parameter package for the materials you often cut, such as quartz glass, sapphire, ceramics, etc.

For complex hardware malfunctions that cannot be resolved remotely or based on your specific needs, we offer professional and efficient on-site services. We have a team of experienced international service engineers. After receiving your on-site service request, we will quickly assess the situation and dispatch the nearest engineer to your location.

To better serve the global market, we are actively seeking to establish long-term win-win agency cooperation relationships with capable partners around the world. For authorized agents, we will provide comprehensive support: including comprehensive product and technical training to make your team an expert in the local area; A competitive price system and strict regional protection policies ensure your market interests. Rich marketing promotion materials and brand licensing help you quickly build market awareness. And our powerful pre-sale and after-sale teams will serve as your technical support.