1. What is the warranty policy for the machine and its core components?
-Both the whole machine and the laser generator come with a 2-year warranty, excluding wearing parts. The warranty period starts from the machine finished date notified by us.
2. Is lifetime maintenance service provided after purchasing the machine?
-Lifetime maintenance free of charge is provided.
3. Do you offer training related to machine operation?
-Free training courses are available at our plant.
4. How can I get after-sales technical support? What communication channels are available?
-There is a specialized after-sales service group available 24 hours a day. Free technical support can be obtained via Email, WhatsApp, WeChat and other channels.
5. Do I need additional debugging after receiving the machine, and can it be used directly?
-The machine has been tested and adjusted before delivery. You can use it directly after receiving it.
6. Do you provide on-site technical services? How are the related costs borne?
-On-site technical services are available, including machine installation, commissioning and maintenance. Customers need to bear the engineer's ticket and related charges, and the accommodation problem shall be handled by the customer.
7. Is machine installation complicated? Which main parts need to be connected? How to get guidance if there are questions?
-The machine is shipped in a full container with few disassembled parts. The main parts to be connected are the laser source, water chiller and controller. Detailed manuals and videos are provided. If you have any questions, our after-sales staff can guide you hand by hand via video call.